The engineer answers the phone
Carlo and the team take the calls themselves, so the person describing the fix is the person who carries it out.
24hrs Drainage Limited, 33 Falmouth Road, Reading RG2 8QR. Covering Berkshire, Hampshire and Buckinghamshire.
Emergency call-outs · Reading and Berkshire
Dirty water coming back up, or a toilet that will not go down? Ring us and Carlo or one of the team picks up, agrees the price with you, and gets on the road.
You hear the price first. Nothing starts until you say yes.
24hrs Drainage provides 24 hour drain unblocking for homes and businesses across Reading, Berkshire, Hampshire and Buckinghamshire. Carlo and the team answer the phone themselves. They aim to reach you within the hour in and around Reading, and they agree the price with you before any work starts.
Before we arrive
While you wait for an emergency drain engineer, a few small jobs keep the mess contained and save time once we arrive.
Hold off on flushing, showers and the washing machine until the drain is clear.
Move the car, plant pots or anything else sitting on the manhole cover, so the engineer can start straight away.
Take photos and a short video of any water before it is cleared, as your insurer may ask for them.
Keep children and pets away from dirty water, and wash your hands after touching anything it has reached.
Then ring and tell us what you have seen, so the engineer brings the right kit first time. Once things are calm, our guide on whether your home insurance will pay is worth a read.
You agree the price before any work starts.
Emergency or morning?
Ring us tonight if dirty water is coming back up indoors, if your only toilet is blocked, or if a business needs to open in the morning. Plenty of other drain problems are fine until daylight, and we will tell you honestly which one you have. For a longer look at the signs, read our guide to telling an urgent drain from an annoying one.
Ask an Engineer NowRing straight away. Waste water indoors soaks into floors and skirting fast, and every flush upstairs adds to it. The engineer clears the blockage, then washes the drain through so it runs freely again.
Yes, that counts as tonight's job. Most homes have no second toilet to fall back on. If an upstairs toilet still works while a downstairs one backs up, tell us, because that points to a blockage inside the house pipework and helps us find it quickly.
This one usually suits a daytime visit at a time you choose. Use that sink lightly, keep fat and wipes out of it, and book us for the morning. We are still happy to talk it through tonight if you would like a second opinion.
If it is creeping up to a door or an airbrick, ring now. If it is sitting in the gully and slowly going down, a daytime visit to clear the leaves and silt does the same job.
What we bring
Emergency drain unblocking is usually a single visit, with high-pressure jetting kit and a drain camera on board the van.
Most night-time calls end here. High-pressure water jetting scours fat, wipes and silt from the pipe and leaves it flowing at full width. It is the same 24 hour drain clearance whether the blockage sits under the kitchen or out in the main run.
Blocked drains
When a drain blocks for the second time, a camera shows why. You see the footage yourself, so any repair is based on what is really in the pipe.
CCTV drain surveys
A tanker empties a flooded chamber or a full septic tank quickly, so the system has room to work again while the cause is fixed.
Tanker services
If the camera finds a cracked or sunken pipe, the repair is priced and booked as its own job, so tonight's bill covers tonight's work.
Drain installation and repair
Roots that have pushed in through a pipe joint are cut back with a spinning cutter head. They often explain a drain that keeps blocking in the same spot.
Root cuttingCommercial and rental
24hrs Drainage covers commercial kitchens, shops, offices and rented homes out of hours. You get the same engineers and the same price-first approach as a family home. A business often needs to open first thing, so these calls are treated as urgent.
Fats, oils and grease set hard as they cool. A kitchen drain that ran well at closing time can be blocked by morning prep. We jet the run and check the grease trap so the kitchen opens on time. For a steady routine, ask about regular drain care for your business.
Customers, staff and residents all need working toilets. We work around them, keep the area tidy, and if a camera goes down, the footage is yours to keep for your records.
Tell us how you want the job handled. We can meet your tenant on site and agree the price with you by phone before any work starts, so you stay in charge of the cost wherever you are.
Housing associations and facilities teams can use the same number at any hour.
Yours or theirs?
The manhole nearest your house usually tells you, if you can lift the cover safely.
If that chamber is empty, the blockage sits between your house and the manhole, in pipework that is normally yours. If it is full, the blockage is further along. If your neighbour's chamber is full as well, the shared sewer is the likely cause, and that is Thames Water's job to clear.
Thames Water's own guide to who clears what (opens in a new tab) explains the split. It takes reports at any hour on 0800 316 9800 and aims to attend within 48 hours. Tell us what you saw when you ring, and we will say straight away whether it sounds like ours or theirs. If the manhole is already spilling over, these steps for an overflowing manhole help in the meantime.
Pipes inside your boundary that serve your property alone, up to where they join a shared run.
Shared sewers, public sewers in the street, and any blockage affecting more than one property.
From call to clear
In and around Reading, our target is an engineer on site within the hour of your call, at any time of day or night. Further afield, you get an honest arrival time on the phone.
Carlo or one of the team answers, asks what the drain is doing and what you saw in the manhole, and tells you roughly when they will arrive.
The engineer finds the blockage and explains it in plain words. You agree the price, and only then does the work begin.
We run water through to prove the drain flows, clean up the area, and tell you if anything needs a closer look on another day.
Clear pricing
24hrs Drainage prices every emergency job clearly and agrees the figure with you before any work starts, whatever the hour. You know what you are paying before the engineer picks up a tool.
The price you agree is the price on the bill. If the job turns out bigger than it first looked, the engineer stops and explains what has changed. You get a new price, and the choice is yours.
The quote is free, and you are under no obligation to go ahead.
Why people call us
A late call to 24hrs Drainage goes straight to the people who do the work, which is why the answers are clear and the price holds.
Carlo and the team take the calls themselves, so the person describing the fix is the person who carries it out.
Our base is on Falmouth Road in Reading, which is why the one hour target is set for the town and the villages around it.
You hear one price before anyone starts. Say yes, and that is the figure on your bill.
Our trained, fully insured engineers look after family homes, rented flats, kitchens and offices. One number covers every property you look after.
Our Google reviews and verified Checkatrade profile are open for anyone to check. One customer wrote that Carlo kept going outside normal working hours until the blockage was cleared.
Where we cover
24hrs Drainage answers emergency calls across Berkshire, Hampshire and Buckinghamshire, and the one hour target covers Reading and the villages around it. Further out, you get an honest arrival time on the call, with the same engineers and the same price-first approach. Ring with your postcode if your town is missing below, and you will know straight away whether we can reach you tonight.
The map shows our Falmouth Road base in Reading.
Late-night questions
Short answers to what people ask us most when they ring after dark.
Best not. Liquid drain cleaner reacts with the water sitting in a blocked pipe, heating up and building pressure, and NHS estates guidance says to avoid it in blocked systems. Leave the water as it is, and the engineer can clear it straight away.
Yes. 24 hour emergency drain unblocking covers every day of the year, with Christmas Day, Boxing Day and bank holidays included. Busy family days are when drains work hardest, so the phone stays on.
Yes. Send photos of the drain and the open manhole by WhatsApp at any hour. The engineer can often tell you what is going on and what kit to bring before setting off.
Yes. Give us the tenant's number and the address, tell us how you want to approve the price, and we will speak to them on site. You stay in control of the cost from wherever you are.
Yes. A toilet or sink that backs up is often the first sign of a blocked drain further down, so the engineer checks the whole run and clears it at the source.
When a drain has blocked more than once, an emergency drain survey with a CCTV camera is worth doing, often on the same visit. The footage shows whether roots, a cracked joint or a sunken pipe caused it, so the fix lasts.
Keep this number handy
Drains get pushed hardest when the house is busiest: Sunday lunch, a full house at Christmas, the first heavy rain of autumn. Put the number in your phone now and 24 hour drain unblocking is one call away whenever that happens. Carlo or the team will pick up, agree the price with you, and get on the road.
WhatsApp works too, at any hour.
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